What applies before, during and after an appointment.
Your booking confirmation sets out the treatment, price, timing and any payment or change terms. Read the treatment guidance and ask about anything unclear before confirming.
Keep the details supplied with your booking.
BookingConfirmed in writing
Booking confirmation
An enquiry is not yet an appointment
Messaging or submitting a request starts the booking conversation.
An appointment is secured only after the studio confirms the named service, date, time, price and applicable terms.
Payments
Price and payment details come before confirmation
Published or quoted price
Named services use the published price; custom tattoos and assessed work are quoted after review.
Deposit and payment
Any deposit, accepted payment method and remaining balance are supplied before you agree the appointment.
Return appointments
Any review, top-up, maintenance appointment and additional charge are confirmed before booking.
At the studio
Arrival, lateness and guests
Arrival
Use the arrival guidance supplied with the confirmed appointment.
Running late
Contact the studio promptly. The studio will confirm whether there is enough time to proceed safely.
Guests and children
Ask before bringing another person so the studio can confirm whether the appointment and treatment area can accommodate them.
Images and information
Treatment photographs require permission
Clinical record
The studio may ask for treatment photographs where they are needed for consultation, planning or records, and should explain how they will be used.
Marketing use
A client image or video is published for marketing only with recorded permission. Marketing permission can be discussed separately from treatment.
Privacy
Read how contact, booking, treatment and image information is handled.
Changes and complaints
How to raise a problem
Cancel or reschedule
Contact the studio as soon as plans change and use the terms supplied with your booking.
Treatment concern
Contact the studio promptly with the treatment and appointment date. Seek medical help first when symptoms are urgent.
Complaint
Explain what happened, what outcome you are seeking and how the studio can contact you. The studio should acknowledge and respond through the agreed contact route.
Preparation and aftercare
Use the instructions for your treatment
Follow the preparation and aftercare supplied for the exact products and service used. Contact the studio if anything is missing or unclear.
Does asking about an appointment confirm it?+
No. Wait for confirmation of the service, price, date, time and applicable terms.
Do I need a patch test?+
Brows and Lip Blush have a free patch test where required, completed before treatment day. The studio confirms whether one is needed.
Where are the cancellation terms?+
The general approach is on the cancellation page. Your confirmation must state any exact notice period, rescheduling limit or charge before it can apply to the booking.
Can my photo be used online automatically?+
No. Publishing an identifiable client image or video for marketing requires recorded permission.