Contact the studio as soon as plans change.
Your booking confirmation must state any exact notice period, rescheduling limit or charge. Contact the studio promptly so the available options can be explained.
Use the contact details supplied with your booking.
Unconfirmed requestUpdate or withdraw
Notice
Contact the studio as soon as plans change
If the request has not been confirmed, send an updated WhatsApp or Instagram message.
For a confirmed appointment, message on WhatsApp or use the contact page as soon as you know you need to change it.
Changing a request
Update an unconfirmed enquiry
Message the studio to correct or replace appointment details if the request has not yet been confirmed.
Confirmed appointment
Use the terms supplied before booking
Message on WhatsApp or use the contact page. Your confirmation must state the exact notice period, any rescheduling limit and how a deposit or other payment is treated.
Rescheduling
Move an appointment only after agreement
A request to change the date does not create a new appointment until the studio confirms the replacement date and any terms that apply.
Running late or not attending
Contact the studio promptly
Tell the studio your expected arrival time. The studio will confirm whether there is enough time to proceed safely and whether the supplied late-arrival or no-show terms apply.
Charges
Cancellation charges must reflect genuine loss
Any amount retained should be a reasonable estimate of the studio’s actual loss, taking account of costs saved and whether the appointment can be filled. A term should not impose a disproportionate penalty.
- Fair-contract guidance
- Read the Competition and Markets Authority guidance for businesses writing fair customer terms.
If the studio cancels
Choose a rearranged appointment or the appropriate refund
If Elite Cosmetics cannot provide the confirmed service, the studio should offer a suitable new appointment or refund the payment for the service not provided. Any refund route and timing should be explained directly.
How do I change an unconfirmed request?+
Send an updated message through the contact page.
What cancellation terms apply?+
Use the exact notice, rescheduling and payment terms supplied before you confirmed the appointment.
What if I am running late?+
Message on WhatsApp or contact the studio as soon as possible.
What if the studio cancels?+
The studio should offer a suitable rearranged appointment or refund the payment for the service it cannot provide.